Overview

Client Relationship Manager

A company in Pretoria, specializing in printing and corporate gifts, amongst many others is looking for a Client Relationship Manager in their Call Center.

Salary:  R18 000 – R20 000 including pension fund

Duties:

  • Manage a 5-seat call centre
  • Staff training, motivation and goal-setting
  • Implement new policies and protocols
  • Develop scripts
  • Implement and ensure the effective use of the CRM systems
  • Deal with client complaints and resolve problems
  • Ensure that the online ordering issues are dealt with timely and effectively
  • Understand all company processes to be able to help the clients
  • Facilitate the communication between production and the client

Working hours: 9:00 to 18:00 Monday to Friday and 9:00 to 15:00 every second Saturday or Sunday

Minimum requirements:

  • Matric certificate
  • Knowledge of IT, printing and photographic processes
  • Must be fluent in Afrikaans
  • At least 5 years’ experience in a Call Centre
  • 3 Years’ management experience
  • Able to work on Microsoft Office and Outlook

About Express Employment Professionals Midrand

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