Overview

Service Advisor

A company, specialising in the service and repairs of vehicles, and with workshops throughout South Africa, is looking for a Service Advisor.

Working hours: Monday to Friday from 07h00 to 17h30, Saturdays from 08h00 to 13h00

Salary: R20 000 to R25 000 per month

 

Requirements:

  • Matric
  • Valid drivers’ license and own vehicle
  • Computer literate in MS Office
  • 3 Years’ experience in similar role
  • 1 Year experience in similar industry
  • First language English and fluent in Afrikaans
  • Basic knowledge of debtors / creditors / bookkeeping
  • Management Training Course/Certificate (beneficial)

 

Duties – including but not limited to the below:

  • Customers:
  • Book in customer vehicles.
  • Test drive vehicles before instruction are given to Mechanic and enter all defects on the job card
  • Quotations and contact customer regarding extra work
  • Test drive vehicle before handing it to customer
  • Deal with all comebacks as a priority i.e. deal with ‘unhappy’ customers first
  • Ensure that no vehicle leaves without payment
  • Workshop:
  • Manage Mechanics, Fitters and Cleaners
  • Allocate work to workshop employees and control productivity
  • Ensure Mechanics find and report every fault on every vehicle
  • Ensure parts arrive on time
  • Ensure Mechanics comply with “Mechanics check list and duties”
  • Check that all parts supplied to Mechanics are actually fitted (check that old parts are put into vehicle boot)
  • Supervise complicated repairs
  • Diagnose problems
  • Ensure workshop staff comply with the requirements of the Occupational Safety Act
  • Reception:
  • Supervise Receptionist duties
  • Ensure control systems are kept strictly up to date
  • Responsible for discipline including time keeping
  • Training of other managers / secretaries and franchisees.

Please send CV to perm2.midrand@expresspros.co.za and quote the position applying for