Training
Franchisees and their staff attend a two-week intensive start-up training course. Our curriculum involves three levels of learning. Cursory learning provides an overview of materials. Working knowledge provides thorough understanding without performing tasks and the competency level involves performing the task, through role plays to enhance understanding and retention of knowledge.
Addition to the two-week start-up training Franchisees also attend a two week training at Express Employment Professionals' International Head Quarters in Oklahoma City. This allows the students an opportunity to learn and practice the key functions they will be performing within their offices. The students will be involved in various role-play scenarios, group exercises and classroom discussions to learn the three pillars of our business.
Through the learning courses available to Express franchisees and their staff, they also have the opportunity to become knowledgeable in the staffing industry through Express University. Express University combines online learning, software training and learning exercises to get new staff members up and running within their first two weeks of employment
The Express University Certification (EUC) is an internal recognition program for those learners who have successfully completed all required courses within their designated curriculum and achieved high levels of performance within their offices. One of the benefits of this training program is the increase in employee retention of certified employees. It gives a franchisee's employees the opportunity for advancement through learning.
The plan focuses on studying one subject per week, completing group learning exercises, and conducting weekly repetition-based learning exercises.
The lessons include online courses, videos, exercises, role-plays and reading assignments. Franchisees can tailor the training to match the needs and time constraints of their office.
In striving to achieve the sales goals established by the Express Fast Track plan new franchisees receive weekly one-on-one calls from their Sales Developers. The calls provide tailored training, encouragement and proactive solutions during their first 26-weeks of business.
In addition to the weekly calls, there are also monthly calls to allow new franchisees to share successes and challenges among peers.
