General Manager – Funeral Home

Full time Express Fourways in Sales & Marketing
  • Park Rynie, South Coast View on Map
  • Post Date : July 21, 2021
  • Apply Before : August 21, 2021
  • Salary: R0.00 - R40,000.00 / Monthly
  • 1 Application(s)
  • View(s) 16
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Job Detail

  • Career Level Manager
  • Experience 5 Years
  • Qualifications Diploma

Job Description

JOB PURPOSE: Funeral Home company is seeking a dynamic General Manager with a track record of high customer satisfaction, quality leadership, and business acumen in overseeing a group of funeral homes with 8 branches countrywide. The General Manager provides overall operations and market share leadership and strategic support to Location Managers and all employees within the operating group. The position serves as the bridge between corporate strategy and tactical location execution. General Manager must possess and apply a comprehensive knowledge of operational processes and procedures.


The General Manager role must be performed consistent with Company mission and values and adherence to Company policies and procedures.



MINIMUM EDUCATION (ESSENTIAL): ·        National Senior Certificate/ Grade 12 or equivalent

·        A degree in Business Management or related field preferred

·        Mortuary Science Degree/License preferred but not necessary.

·        Strong desire to learn the management and operational side of the Death Care Industry

MINIMUM EDUCATION (DESIRABLE): ·        Certifications within the funeral services industry will be an added advantage

·        Marketing and Promotional Sales experience is preferred

MINIMUM APPLICABLE EXPERIENCE (YEARS): ·        5+ years working experience in Funeral Home Industry

·        At least 3 – 5 years’ experience in General Management portfolio

·        Minimum of 3 years’ experience in sales and staff management

·        Funeral directing management experience is a must

REQUIRED NATURE OF EXPERIENCE: ·        Consult with families or friends of the deceased to arrange funeral details, such as obituary notice                 wording, casket selection, or plans for services.

·        Advise customers on technical or procedural issues.

·        Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists,             or other staff.

·        Schedule funerals, burials, or cremations.

·        Sell funeral services, products, or merchandise to clients.

·        Promote products, services, or programs.

·        Monitor funeral service operations to ensure that they comply with applicable policies, regulations,                 and laws.

·        Offer counsel and comfort to families and friends of the deceased.

·        Negotiate contracts for prearranged funeral services.

·        Negotiate sales or lease agreements for products or services.

·        Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.

·        Plan and implement changes to service offerings to meet community needs or increase funeral home           revenues.

·        Implement organizational process or policy changes.

·        Develop operating strategies, plans, or procedures.

·        Direct or monitor administrative, support, repair, or maintenance services for funeral homes.

·        Direct facility maintenance or repair activities.

·        Schedule work hours for funeral home or contract employees.

·        Set marketing, sales, or other financial goals for funeral service establishments and monitor progress           toward these goals.

·        Explain goals, policies, or procedures to staff members.

·        Complete and maintain records such as state-required documents, tracking documents, or product               inventories.

·        Prepare reports related to compliance matters.

·        Evaluate the performance of vendors, contract employees, or other service providers to ensure                     quality and cost-efficiency.

·        Set prices or credit terms for funeral products or service in consultation with the company                               shareholders and managing partners.

·        Interview and hire new employees.

·        Review financial statements, sales or activity reports, or other performance data to identify                             opportunities for cost reductions or service improvements.

·        Identify skill development needs for funeral home staff.

·        Attend or make presentations at community events to promote funeral home services or build                       community relationships.

·        Establish interpersonal business relationships to facilitate work activities.

·        Plan and implement sales promotions or other marketing strategies and activities for funeral home               operations.

·        Implement organizational process or policy changes.

·        Conduct market research and analyze industry trends.



·        Strong verbal and written communication skills.

·        Excellent sales and customer service skills, with proven negotiation skills.

·        Excellent financial skills to draft and implement budgets and conduct data analysis.

·        Excellent supervisory and leadership skills.

·        Thorough understanding or the desire to learn of Legacy Funeral group’s products and/or services,                and those of immediate competitors in the surrounding market.

·        Proficient with Microsoft Office Suite or related software.



  • Knowledge of the customs of different cultural groups when a death occurs
  • Empathetic, kind and tactful
  • Able to remain emotionally uninvolved
  • Able to support and comfort grieving people
  • Able to act sympathetically, gently but firmly
  • Deep respect for the dignity of the deceased

·        Able to handle the dead in a worthy manner

  • This position is partially office based with some extensive travelling required

·        Extended work hours where applicable to meet deliverables

·        Drivers’ license and own car is a must

Required skills

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