Career Level Others
Experience 2 Years
The primary purpose of the junior Linux administrator is to engage with customers who contact the service desk for assistance with basic Linux problems.
The junior Linux administrator will also aid the mid/senior Linux administrators to perform their daily support tasks.
Duties and responsibilities:
The junior Linux administrator will be responsible to conduct site audits prior to the installation of Firewall7, LinExchange and Datashield7.
Monitor servers and services
Report outdated / insufficient hardware.
Investigate why checks are failing, escalate when necessary.
Contact clients when their site is down and provide first line assistance.
Assemble hardware for new and existing clients.
Installation of Firewall7 and Datashield7.
Configuration of Firewall7 and Datashield7.
Document all changes to exiting site infrastructure / network.
Provide client education after installing new products.
Create and maintain DNS records for new and existing clients.
Provide Linux support to customers through the CRM as well as telephonic support.
Provide Linux support to SevenC resellers through our communications channels.
Provide feedback to clients on tickets that cannot be resolved immediately.
Create tickets, if there is no ticket for a specific customer query.
Key Performance Areas:
Complete and punctual time sheets
Ticket closure rates
Pursuit of higher education
Most of the junior Linux administrator time spent will be on the service desk.
There are some situations that would require the junior Linux administrator to go on site:
The site is off-line and requires a Linux administrator to attend.
Installation of a Linux based devices: Firewall7 and Datashield7.
Maintenance on an existing Linux device: Hardware replacement (Drive upgrade, replacement)
Overtime will be required in the following events:
Client has scheduled work to be done after hours.
Work has not been completed during working hours.
Working on after hours.
Fully functional vehicle.
Valid driver’s licence.
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