Midlevel Field Engineer

Full time Express Fourways in IT
  • Post Date : November 22, 2021
  • Apply Before : December 22, 2021
  • Salary: R10,500.00 - R16,000.00 / Monthly
  • 4 Application(s)
  • View(s) 13
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Job Detail

  • Career Level Others
  • Experience 3 Years

Job Description

Job purpose

To be a mid-level engineer in the field engineers team reporting to the field team leader. To maintain

and service dedicated SLA clients, as well as ad-hoc work and projects for all Company client base. To

support the direction and leadership within the field team, as set by the field team leader

Duties and responsibilities:

  • Provide troubleshooting and updating/upgrading of software
  • Installation/configuration of software including email, antivirus or any third-party applications requested by the customer – Excluding software that requires outsourced support.
  • Maintain/Upgrade/Troubleshoot all customer hardware including PC’s and peripherals, network devices or other devices requested by client – Excluding hardware supplied and maintained by other vendors
  • Liaise with external suppliers/vendors for the repair of equipment/software under warranty or maintenance contract
  • Maintain/Troubleshoot desktop/server backup software on site – where applicable
  • Carry out routine site checks of servers/connectivity
  • Assisting other Engineers on Service Desk/ in the Office – where requested
  • Completing Monthly Timesheets and Travel Claims dutifully and diligently – Update daily or where possible.
  • Strictly follow daily scheduled calendar – Request and update changes where necessary
  • Request quotes with proper information on hardware/software
  • Contact/Update clients on any/all changes during maintenance/troubleshooting
  • Manage small projects under the supervision and with the assistance of Team Leader
  • Assist junior engineers where required/requested
  • Escalate to relevant team/senior if beyond ability or responsibility

Working Hours : 8 to 5 with remote working where possible

Requirements: Valid Drivers License , candidate is required to be on the road most of the time servicing our SLA and adhoc clients

Anticipated start date : ASAP     

Qualifications:

Requirements

• CompTIA A+ – or equivalent knowledge/experience

• CompTIA N+ – or equivalent knowledge/experience

• MCSA

• 3-4 Years’ Experience

Beneficial

• Sophos XG Engineer

Key Performance Areas:

Logging a Minimum 140 billable hours per month.

• A 90% First-time resolution on support requests.

• High rate of customer satisfaction.

• Closed tickets within relevant SLA times

Upselling of Company hardware, products, and services.

• Creating, maintaining and adhering to SOP documentation

Working conditions:

Overtime will be required when reasonably requested by the direct line manager.

• Travel will be required to client’s sites/suppliers as per SLA schedule.

• Ability to work independently and in a team as required.

• Following instruction from assigned team leader, direct line manager and other senior staff

Physical requirements:

Valid driver’s license

• South African ID or international passport a with work permit

• Working vehicle

• Language skills proficient in English

Required skills